VoxLock

Support for secure voice-based screen lock access.

This page provides support details for VoxLock users, including account and app assistance, common troubleshooting guidance, and access to the current privacy policy.

Email Support View Privacy Policy

Contact Support

Support Email nguyenvanchuug@gmail.com

Response Time

We generally respond within 2 to 5 business days.

Best Way To Get Help

Include your device model, Android version, app version, and a short description of the issue so Pol Teams can investigate efficiently.

For privacy-related questions, data deletion requests, or permission concerns, please contact support using the same email address.

Common Topics

Voice lock setup or recognition not working as expected.
App permissions for microphone, overlay, or lock screen features.
Access issues after changing device settings or updating Android.
Questions about data handling, security, or deletion requests.

Troubleshooting

Voice recognition is not responding

Check that microphone permission is enabled and that no battery optimization setting is restricting the app in the background.

Screen lock behavior changed after an update

Review device security settings, accessibility permissions, and overlay permissions. Some manufacturers change these controls after OS updates.

The app cannot activate on the lock screen

Restart the device, reopen the app, and verify that any required accessibility or device admin permissions are still enabled.

Privacy and Data

VoxLock by Pol Teams may require certain device permissions to provide its core lock screen and voice activation features. The privacy policy explains what information may be processed, why it is used, and what controls are available to users.

Review the full policy here: Privacy Policy